ID Exclusion is bad for business!
Women in Identity is committed to diversity and inclusion because we believe the best identity products are created by all for all. Building on our research about the human impact of identity exclusion, Women in Identity commissioned Professor Edgar Whitley at the London School of Economics to undertake research to better understand the business impact of identity exclusion. Download the Economic Impact of ID Inclusion report - here
Women in Identity is an international non-profit run primarily by volunteers. There are nearly 1 billion people who cannot prove their identity, and over 3 billion people worldwide without a digital identity. Women in Identity’s mission is to drive the digital identity industry to build solutions with diverse teams to promote universal access, which enables civic, social, and economic empowerment around the world. We do that through thought-leadership, education, best practices, and research. Our current programme of research is the ID Code of Conduct. Women in Identity strongly believe there is a need for a global Identity Code of Conduct to address identity exclusion—being excluded from access to identification credentials — subsequently leading to exclusion from financial services and products.
Our latest research, which launched on 12 June – view the launch webinar here - demonstrates that even organisations that aspire to be identity inclusive lack the understanding of the hidden costs and opportunity cost of not building identity inclusion into their design phase for new services and re-design of existing services. It’s clear that it costs more to be on the unhappy path for identity verification, still, some companies lack awareness of what it costs them and what tasks are required to build in inclusion-by-design.
Our new report aims to help companies and governments identify their costs and design with inclusion in mind. The Economic Impact of ID Inclusion report highlights the economic benefits of taking an identity inclusion by default approach.
Two key takeaways from the research are:
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Widen the happy path for customers by being inclusive from the concept design phase.
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Understand the tasks, monitored costs and hidden costs associated with supporting customers on the unhappy path.
Loss of customers and increased profits are the opportunity cost of identity exclusion. The research found that by widening the “happy path” organisations can widen their customer base. In short, Identity inclusion is good for business.
FOR WEBSITE: BLOG
Link to Launch event - YouTube
Link to Biometric Update article
Link to The Papyers interview with Women in Identity Executive Lead
Download the Economic Impact of ID Inclusion report - here